Terms & Conditions

These Terms and Conditions apply to the sale and purchase of goods between you (“you”, “your” or “customer(s)”) and REP Fitness UK Limited (“our”, “us” or “we”) — see the company details above. They do not affect your statutory rights as a consumer.

By ordering any product from uk.repfitness.com (“our website”), you understand and agree to these Terms and Conditions. They can be changed without prior notification, and it remains your responsibility to be familiar with them before placing an order. By offering to purchase a product from our website, you understand and agree to these Terms and Conditions.

You have statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, including the right to a refund, repair, or replacement if goods are faulty, not as described, or unfit for purpose.

You also have a 14-day cooling-off period for online purchases from the date you receive the goods, during which you may cancel your order for any reason and receive a full refund of the purchase price and standard delivery costs. To exercise your rights, contact support.uk@repfitness.com with your order details.

These Terms and Conditions apply to the sale of products and services to individual consumers purchasing for personal, non-commercial use. They do not apply to business-to-business (B2B) transactions or purchases made for resale or commercial purposes — by placing an order you confirm you are acting as a consumer, not in the course of a business or trade. They are governed by the laws of England and Wales and designed to comply with applicable UK consumer protection legislation.

By placing an order on our website, you are offering to purchase a product subject to these Terms and Conditions as well as our Terms of Use, policy documents, and other conditions referenced on our website, including but not limited to:

• Terms of Use
• Cookie Policy
• Privacy Policy
• Returns and Refunds
• Warranty Policy
• Delivery Policy
• Pre-orders (Launch Offer, ended 22 January 2026)

For the avoidance of any confusion, the above and any other conditions referenced on our website are incorporated into these Terms and Conditions.

An offer is only accepted once we confirm the order is dispatched. Every order is subject to availability and our confirmation, including of price, and we retain the right to refuse any offer you make.

• When you place an order, you'll receive an acknowledgement e-mail confirming receipt — this is not acceptance of your order.
• A contract is only formed once your payment is approved, the price verified, and the order processed and dispatched by us.
• A second email confirming dispatch constitutes our acceptance of your order.
• If we suspect fraud or chargeback risk, we may contact you to verify your details, and may cancel the order if we don't receive satisfactory confirmation.

To purchase from our website, you confirm that you are 18 years of age or older.

Your account is debited when you press “Pay now” in checkout. Before you do, you confirm that:

• you have reviewed and agree the Subtotal payable, and have accepted the Terms and Conditions tick-box;
• all details you provide are true and accurate;
• you are an authorised user of the card or account used to pay; and
• there are sufficient funds to cover the cost of the order.

If you select PayPal, Klarna, and/or Shop Pay at checkout, you're choosing to pay by instalment, finance, or a so-called Buy Now Pay Later (BNPL) method, and you agree to be bound by that provider's own re-payment terms.

All prices advertised on our website may be subject to change. While we try to ensure details, descriptions and prices are accurate, errors may occur — if we find a pricing error on an order you've placed, we'll tell you as soon as possible and offer to reconfirm at the correct price or cancel it. If we can't reach you, we'll treat the order as cancelled and refund any payment made in full.

• Website prices are inclusive of VAT.
• Colour variants of the same parent product may occasionally be priced differently.
• Discounted prices may be subject to minor rounding, up or down — the exact price payable is always shown in the Subtotal at checkout.
• Depending on your chosen payment method, the provider may charge additional fees for processing your purchase; these are not included in the checkout Subtotal.

Please review the terms of your chosen payment method and ensure you can afford any charges or potential late fees before completing your purchase.

The website may contain typographical or other errors and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice. We also reserve the right to refuse to fulfil an order based on website information that may be inaccurate or out of date — including on pricing, delivery, payment terms, warranties, or return policy.

We deliver to the UK, excluding UK islands (Channel Islands, Isle of Man, Scottish Highlands and Islands) and BFPO addresses. We aim to deliver as quickly as possible — delivery normally takes 2 to 3 business days after dispatch from our warehouse.

Our website launched with a time-limited Pre-Order discount of 15% off website prices (including VAT), running from 17 November 2025 to 22 January 2026. Pre-orders placed during this period were delivered free of charge, with an estimated dispatch of January 2026.

Pre-order delivery estimates may be affected by supplier or transportation disruptions, supply chain issues, or force majeure; we're not responsible for delays, loss or damage caused by circumstances beyond our reasonable control, including supplier shortages, transport disruption, customs issues, or natural disasters.

For pre-orders, the 14-day cooling-off period runs from the date you receive your pre-order — contact support.uk@repfitness.com to exercise this right. Pre-order discounted prices may be subject to minor rounding adjustments (the exact price is always shown in the checkout Subtotal), and the discount did not extend to new products.

See our Delivery Policy for further information.

We use all reasonable endeavours to ensure information on our website is correct and reliable, but no warranty — express or implied — is given as to its accuracy or completeness, and it does not form part of the contract. We make reasonable effort to show product images and colours as close as possible to what you'll receive, but can't guarantee an exact colour match; photographs will also vary depending on your device's screen and settings.

If your product's performance is compromised by a defect in materials or workmanship, we want the chance to make it right. We stand behind our products and work to ensure every customer is satisfied with their purchase.

Our warranty covers manufacturing defects but doesn't affect your statutory rights under the Consumer Rights Act 2015, which entitle you to a repair, replacement, or refund for faulty goods. Warranted products may be replaced or repaired at our discretion.

Warranties do not cover:

• normal wear and tear;
• damage from misuse, improper storage (including but not limited to storing outside), maintenance, or mishandling;
• products modified or repaired outside their intended purpose — this may void the warranty; and
• compatibility issues from combining our products with third-party items, which may affect warranty coverage.

We're not responsible for misuse of our products — examples include abusive dropping of bars (e.g. onto a box, bench, spotter arms, or rack pins), excessive dropping with insufficient or damaged bumpers, dropping iron plates heavily, dropping onto hard surfaces such as concrete, or similar non-intended use.

See our Warranty Policy for details by product.

Certain products are designed and intended for personal or home use only. Unless explicitly stated otherwise, our products shouldn't be considered suitable or safe for use beyond their intended purpose, and we make no guarantee of results, outcomes or performance outside normal, recommended use. We don't accept liability for damage, injury, or loss from misuse or improper handling.

You're responsible for using a product in line with instructions, safety guidelines and applicable law. If you're unsure whether a product suits your individual health needs or conditions, please consult a qualified medical professional before use — we don't provide medical advice and can't be held liable for consequences arising from a product's use or misuse.

These Terms govern your use of the ratings, reviews and feedback features on our website, and any content, comments, images or materials (“User Content”) you submit or share with us. By submitting User Content — through our website, social channels, or any other medium we own or operate — you permit us to publish it along with your name, address, and any other information it includes, and you confirm that:

• you're the sole author and owner of the intellectual property rights in it;
• you've voluntarily waived any moral rights you may hold in it;
• you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide licence to use, reproduce, modify, adapt, publish, translate, distribute and display it in any media;
• everything you post is accurate;
• you're at least 18 years old; and
• using the content you supply doesn't violate these Terms or cause injury to any person or entity.

You also agree and warrant that you won't submit content that:

• you know to be false, inaccurate or misleading;
• infringes any third party's copyright, patent, trademark, trade secret, or other proprietary or publicity/privacy rights;
• violates any law, statute or regulation — including those on malicious communications, online safety, consumer protection, unfair competition, anti-discrimination or false advertising;
• is, or could reasonably be considered, defamatory, hateful, racially or religiously biased, offensive, or unlawfully threatening or harassing to any individual, partnership or entity;
• you were compensated or given consideration for by a third party; or
• references other websites, addresses, emails or phone numbers, or contains viruses, worms or other damaging code.

You agree to indemnify and hold us — and our officers, directors, agents, subsidiaries, parent company, joint ventures, employees and third-party service providers — harmless from all claims, demands and damages (actual and consequential), including reasonable solicitors' fees, arising from a breach of the above or your violation of any law or third-party right.

For content you submit, you grant us and our parent company and subsidiaries a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete, adapt, publish, translate, create derivative works from, sell, distribute, or incorporate it into any form, medium, product or technology worldwide, without compensation to you.

We may use any content you submit at our sole discretion, and reserve the right to change, condense, or delete content we consider to violate our guidelines or these Terms. We don't guarantee any recourse to edit or delete your submission, and reserve the right to remove or refuse to post any content for any reason — ratings and comments are generally posted within 2–4 business days. You, not us, are responsible for the content of your submission, and none of it is subject to any obligation of confidence on our part.

By submitting your email address with a rating or review, you agree that we and our third-party service providers may use it to contact you about your review's status and other administrative purposes. We display reviews collected from customers in different markets to give a broader picture of product feedback.

Lifting heavy weights, high-intensity exercise and related physical activity are potentially hazardous. It's your responsibility to learn and understand the proper techniques for safe participation, and you understand and agree to fully accept and assume all risks, damage, injury, or death that may result.

It's your sole responsibility to ensure you're physically capable of these activities and to apply proper technique. We strongly recommend consulting a qualified medical professional before starting any exercise, fitness or weightlifting programme, particularly with a pre-existing condition, injury, or health concern. By taking part, you acknowledge and agree that you voluntarily assume all associated risks, and release us and our officers, directors, agents, subsidiaries, parent company, joint ventures, employees and third-party service providers from liability for injuries, damages, or health issues that may arise — to the fullest extent permitted under UK law.

We collect and process your personal data in accordance with UK GDPR and the Data Protection Act 2018. You have the right to access, correct, or request deletion of your data. By opting into marketing communications, you consent to receive emails or SMS messages, and may withdraw consent at any time via the unsubscribe link in each communication. Full details are in our Privacy Policy.

Copyright in all content is owned by us. Except where explicitly stated otherwise, you may view, play, print and download documents, audio and video from our website for personal, informational and non-commercial purposes only. You may not modify any materials, or copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content. Except as explicitly permitted by copyright law, you may not reuse any content without our explicit consent — including on any other website or networked computer environment — and you may not remove any copyright, trademark or proprietary notice from our content.

All trademarked product and trade names on our website are trademarks or registered trademarks of REP Fitness UK Limited or our parent company, unless stated otherwise. Without our prior express permission, you may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way — including on another website or networked computer environment, or in advertising or publicity of any kind.

You agree to indemnify, defend and hold harmless us and our officers, directors, agents, subsidiaries, parent company, joint ventures, employees and third-party service providers from any third-party claims, liability, damages and/or costs (including legal fees) arising from your use of our website or breach of these Terms and Conditions.

We have a zero-tolerance approach to modern slavery, and are committed to acting ethically and with integrity in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery isn't taking place anywhere in our business or supply chain. We're committed to transparency in our own business and our approach to tackling modern slavery, consistent with our disclosure obligations under the Act. We expect the same high standards from all our contractors, suppliers and business partners — our contracting process includes specific prohibitions on forced, compulsory or trafficked labour, or anyone held in slavery or servitude (adults or children), and we expect our suppliers to hold their own suppliers to the same standard.

Our due diligence for new and existing suppliers includes:

• mapping our supply chain broadly to assess product or geographical risk of modern slavery and human trafficking;
• evaluating the modern slavery and human trafficking risk of each new supplier;
• regularly reviewing all aspects of the supply chain; and
• conducting supplier audits or assessments where risks are identified.

If a dispute arises, please contact our customer support team at support.uk@repfitness.com first. If we can't resolve your issue, we may recommend the UK Alternative Dispute Resolution (ADR) platform — a free, impartial way to resolve consumer disputes without going to court. Taking part in ADR doesn't affect your statutory rights under UK law.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, and are designed to comply with applicable UK consumer protection legislation. Any dispute arising in connection with these Terms and/or the goods and services supplied on our website is subject to the exclusive jurisdiction of the English Courts.

From time to time we organise competitions — including but not limited to product giveaways and refer-a-friend offers — marketed on our website or other media we own or operate. Each competition is organised by REP Fitness UK Limited, Unit 6, Indurent Park, Stonehouse, GL10 3EZ, England.

These Terms and Conditions, together with any instructions in the competition notice and the rules below (“Competition Rules”), apply unless otherwise expressly stated. By entering a competition, you agree to be bound by the Competition Rules. A written copy can be requested by sending a stamped, addressed envelope to: Att: Customer Services – Competition, at the address above.

Competition rules

• We may cancel or amend a competition, its notice, or these rules at any time without prior notice; changes are posted on our website or within the competition notice. In any dispute — including selection of a winner — our decision is final and no correspondence or appeal will be considered.
• The Competition Rules are governed by UK competition laws and regulations.
• A competition is open to UK residents only, unless otherwise stated, to entrants aged 18 or over.
• Entries must be made in the manner and by the closing date in the competition notice — late entries are disqualified. Additional eligibility requirements (e.g. completing a task or sharing ID) may apply to a specific competition.
• Our employees, staff of any company involved in a competition, relevant suppliers, connected agencies, or their family/household members, are not eligible to enter.
• We reserve the right to verify entrant eligibility. A prize is awarded at our sole discretion, and won't be awarded where improper action is found.
• Unless the competition notice says otherwise, the winner is chosen at random from qualifying entries within 28 days of the closing date, and is typically notified by email within 2 weeks of close. Undeliverable notification, or no reply within the time required, may lead to disqualification and selection of an alternative winner on the same criteria.
• A winner's name and details may be published on our website or other media we own or operate. In all matters relating to a competition, our decision is final and no correspondence or appeal will be considered.
• You can also enter by emailing your name, contact details, and any information requested in the notice to support.uk@repfitness.com, with the competition name in the subject line.
• We accept no responsibility for damage, loss, injury or disappointment suffered by an entrant, or arising from accepting a prize — nor for technical failures of any network, system, or equipment affecting entry or participation.
• Data collection: personal data from competition entrants is used solely in line with current UK data protection law, and won't be disclosed to a third party without your consent. See our Privacy Policy. Terms specific to individual competitions (such as the one below) are detailed alongside their promotion.

We provide a loyalty service/club (the “Founders Club”).

Eligibility

Open to the first 1,000 customers who place an order worth £75 or more (including VAT, excluding shipping) from the date of our launch, through our website.

Membership requirements

To qualify, a customer must meet the minimum order value of £75 in a single transaction, and opt in to our email marketing at checkout or through their account. Email will be our primary way of sharing Founders Club updates, exclusive offers, and event invitations.

Confirmation & membership

Eligible customers are automatically enrolled once their order is confirmed and paid. Membership is non-transferable and linked to the individual customer's account.

Limited availability

Membership is strictly limited to the first 1,000 qualifying customers — once filled, no further memberships will be issued.

Founder benefits

Subject to availability, and may evolve as the programme develops. We reserve the right to modify or update benefits at any time.

No cash alternative

Offers, gifts or discounts for Founders Club members have no cash value and can't be exchanged or refunded for cash or credit.

Loyalty programme

The Founders Club is the highest tier of our loyalty programme — a one-time, lifetime membership recognising our earliest supporters.

Fair use & integrity

Memberships obtained through fraudulent, cancelled or refunded orders are void. We reserve the right to remove or suspend members found to be misusing the programme.

Amendments

We may update these Terms at any time without prior notice. Any significant change will be communicated to members by email.

Contact

For any questions about the Founders Club, email marketing.uk@repfitness.com.

We operate a customer loyalty programme on our UK website (the “Loyalty Programme”), letting eligible customers earn, accrue and redeem points, rewards, benefits or other incentives (“Rewards”). It's offered and administered through a third-party provider, LoyaltyLion Ltd (“LoyaltyLion”).

Participation is optional and subject to these Terms; we may change, suspend or terminate the programme or any Reward at any time, at our sole discretion. In exercise of this right, we have decided to close the Loyalty Programme, as set out below.

Rewards have no cash value, aren't exchangeable for cash, and may carry conditions, expiry dates and eligibility criteria we communicate. Points are calculated on qualifying purchases only — not on delivery, shipping, or other non-product costs. Fraud, abuse or manipulation of the programme may result in forfeiture of points or removal from it. LoyaltyLion acts as a service provider to REP Fitness UK; by participating, you authorise the collection, use and processing of certain personal data by LoyaltyLion as described in our Privacy Policy.

Closure of the Loyalty Programme

Until the Closure Date:

• Existing members may continue earning points on qualifying purchases as normal.
• Any points held in a member's account may be converted into a money-off voucher at any time up to and including the Closure Date, per the programme's existing redemption terms.
• Vouchers generated before the Closure Date are valid for three (3) months from the date of issue.

Points not converted into a voucher by the Closure Date will expire and can't be redeemed, exchanged or converted afterwards. We're under no obligation to give further notice beyond that already communicated via our website, email, and other customer channels. Closing the Loyalty Programme doesn't affect any other scheme we operate, including our tiered discounts scheme and the Founders Club, each governed by its own separate terms.

From time to time we may offer promotional codes (also known as voucher codes) via our website and selected third-party websites and services, for exclusive use on our website. A code entitles the user to a specified discount during a single online transaction; only one code may be applied per transaction, and no cash or other monetary alternative is given for a code.

Unless otherwise stated:

• a promotional code cannot be used over the phone;
• a code can only be used once per customer, as defined by their email address, delivery address, and/or card address;
• a code can be used across our entire product range; and
• a code cannot be redeemed alongside any other promotion, offer, or clearance item.

Certain items, including gift cards and delivery costs, may be excluded from a code's discount. A code must be registered at checkout to be valid and redeemable, and can't be applied retroactively to an order — it must also be used within its stated start and expiry dates. If you're unsure of these dates for a code, contact support.uk@repfitness.com.

The return value of an item purchased using a promotional code, or under a promotional offer, is the applicable return value less the discount obtained. All codes are subject to availability and while stocks last; we reserve the right to withdraw or discontinue a code at any time without prior warning. Your statutory rights as a consumer are not affected.

Our email and SMS offers are valid for a limited period only, and all communications are sent from our official email or SMS accounts. An offer sent this way can't be combined with any other discount, offer, or promotional code.

To redeem: add an item to your basket, proceed to checkout, and add the promotional code before completing your purchase. The discount is deducted automatically, distributed across the price of all eligible items in your basket, and calculated as a percentage unless the code is for a specific value (e.g. £10.00 off). If you return a discounted item, we refund the item's value minus the deducted discount — a percentage discount isn't transferable to another item in the order. We reserve the right to change these Terms at any time without prior notice.

An e-gift card (or e-gift voucher) can be purchased on our website and is valid for a limited period only — 6 months (183 days) from the date of purchase, with the expiry date clearly shown at the time of purchase. Statutory consumer rights override any expiry restriction. E-gift cards can't be redeemed for cash; partial redemption is allowed, and remaining balances are tracked automatically through our Shopify platform, viewable via your confirmation email or at checkout on a future purchase — this complies with UK consumer standards for stored-value cards. The expiry date can't be extended or appealed, and the account associated with a card is only cancelled once its full value is redeemed or it has expired.

An e-gift card can't be exchanged or refunded for cash, including where an order is cancelled or its items returned. The balance of a partially redeemed card can't be refunded for cash or transferred to another card. We reserve the right to change these Terms at any time without prior notice.

These Terms and Conditions were last updated on 27 August 2026. We reserve the right to amend them at any time; material changes will be notified on our website, and it's your responsibility to review them before making a purchase. Continued use of our website constitutes acceptance of the current Terms and Conditions.