TERMS AND CONDITIONS

 

Last Updated: 10 November 2025

 

Introduction

The Terms and Conditions listed below apply to the sale and purchase of goods between you ("you", "your" or "customer(s)") and REP Fitness UK Limited, Trading Address: Unit 6, Indurent Park, Stonehouse, GL10 3EZ | Registered Address: Windsor House, Bayshill Road, Cheltenham, GL50 3AT | Company Number for England: 16393930 VAT Number: GB496560938 ("our", "us" or "we"). The Terms and Conditions do not affect your statutory rights as a consumer. By ordering any product from uk.repfitness.com (“our website”), you understand and agree to the Terms and Conditions. The Terms and Conditions can be changed without any prior notification and it remains your responsibility to be familiar with the Terms and Conditions prior to placing an order. For the avoidance of any confusion, by offering to purchase a product from our website you understand and agree to the Terms and Conditions.

Consumer Rights

You have statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. This includes the right to a refund, repair, or replacement if goods are faulty, not as described, or unfit for purpose. You also have a 14-day cooling-off period for online purchases from the date you receive the goods, during which you may cancel your order for any reason and receive a full refund of the purchase price and standard delivery costs. To exercise your rights, contact our support team at support.uk@repfitness.com with your order details. 

The Terms and Conditions detailed here apply to the sale of products and services by us to individual consumers purchasing for personal, non-commercial use. The Terms and Conditions do not apply to business-to-business (B2B) transactions or any purchases made for resale or commercial purposes. By placing an order through our website, you confirm that you are acting as a consumer and not in the course of a business or trade. The Terms and Conditions are governed by the laws of England and Wales and are designed to comply with applicable UK consumer protection legislation.

Contract

By placing an order on our website, you are offering to purchase a product subject to the Terms and Conditions as well as the Terms of Use, policy documents and other conditions referenced on our website. Conditions linked to on our website include but are not limited to (click on the policy or information page for further information):

Terms of Use 

Cookie Policy 

Privacy Policy 

Returns and Refunds 

Warranty Policy 

Delivery Policy 

Pre-orders 

For the avoidance of any confusion, the above and any other conditions referenced on our website are incorporated into the Terms and Conditions.

Order Acceptance

Please note, an offer is only accepted once we confirm the order is dispatched. Any order is subject to availability and confirmation of the order by us including the price. We retain the right to refuse any offer made by you. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. The email will only be an acknowledgement and will not constitute acceptance of your order. We retain the right to accept or reject your offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved, the price has been verified, and the order has been processed and dispatched by us. A second email will be sent confirming dispatch and constitutes acceptance of your order by us.

Minimum Purchase Age

In order to purchase from our website you understand and confirm that you are 18 years of age or older.

Payments and Finance

Your account will be debited the amount payable for your order when you press the “Pay now” / buy button in our website checkout. You understand and agree you are responsible for reviewing and confirming the Subtotal payable before pressing the “Pay now” / buy button in our website checkout. To complete your payment, you must even accept the Terms and Conditions tick-box. When placing an order, you confirm that all details you provide to us are true and accurate, that you are an authorised user of the credit card, debit card or bank account used to pay for your order, and that there are sufficient funds in your account to cover the costs of the order.

Please note, if you select PayPal, Klarna and/ or Shop Pay as your payment method, you understand and agree to pay on our website with an instalment, finance or so-called Buy Now Pay Later (BNPL) payment method. When using an instalment, finance or Buy Now Pay Later payment method, you accept and agree to be bound by the re-payment terms of the selected payment method.

**IMPORTANT**: Missed or late payments paying by instalment, finance or Buy Now Pay Later may impact your credit rating and your ability to obtain credit in the future. Late fees may apply.

DISCLOSURE: SHOP PAY

Shop Pay is an instalment payment option offered by Shopify Payments. Shop Pay is marketed as "Get it now, pay in 3". Based on an example purchase of £226.09, you would be required to make 3 interest-free payments of £75.36. You select your preferred Shop Pay plan at checkout. Shop Pay Instalments offers credit in partnership with Affirm as lender. Shopify International Ltd. (FRN: 1031087) is an Appointed Representative of Affirm U.K. Limited, trading as Affirm, which is authorised and regulated by the Financial Conduct Authority (FRN: 756087). Affirm's Company Number is 10199101 and its registered office is at C/O TMF Group, 1 Angel Court, 13th Floor, London, EC2R 7HJ. Further information about Shopify's Privacy Policy can be found here.

**IMPORTANT**: Affirm provides unregulated credit, subject to a credit check and minimum spend, which may vary. Terms apply. UK residents only, 18 years of age and over with a debit card. A deposit is required at checkout. Missed or late payments may impact your credit rating and your ability to obtain credit in the future. Late fees may apply. 

DISCLOSURE: PAYPAL CREDIT

PayPal’s interest-bearing payment option is called PayPal Credit and is a revolving credit line linked to your PayPal account. PayPal Credit is a regulated credit product offered by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449, Luxembourg. Further information about PayPal Credit can be found here. PayPal’s Privacy Statement can be found here. PayPal User agreement can be found here.

**IMPORTANT**: Failure to keep up with PayPal Credit repayments may impact your credit rating and your ability to obtain credit in the future. Late fees may apply. Credit is subject to status and approval. 18+ years old, UK residents only.

DISCLOSURE: KLARNA PAY LATER 30 AND PAY IN 30

Selecting Klarna as your payment option means your payment is made to Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Three Klarna payment options are typically available:

• Pay Later 30 - you pay in thirty (30) days (known as a Buy Now Pay Later payment product)
• Pay in 3 - the amount payable is split into three instalments (known as a Buy Now Pay Later payment product)
• Pay Now - you pay the full sum in a single payment

You can find further information on Klarna’s user terms here. General information on Klarna payments can be found here. Here is Klarna's privacy statement.

**IMPORTANT**: Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status, ability to obtain credit and incur late fees. 18+ years old, UK residents only. Subject to status and approval. T&Cs and late fees apply. 

Prices

All prices advertised on our website may be subject to change. Whilst we try to ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. If we discover an error in the price of any item which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the item, you will receive a full refund. Website prices are inclusive of VAT. Colour variants of the same parent product may, on occasion, be priced differently. Discounted prices may be subject to minor rounding adjustments, either up or down, but the exact price payable will always be clearly shown in the Subtotal payable at checkout. Depending on the payment method you select at checkout, you may be required to pay additional charges or fees to the payment provider for processing your purchase. The charges or fees are not included in the Subtotal at checkout. Please always review the terms of your chosen payment method carefully and ensure you can afford any charges or potential late fees before completing your purchase.  

Typographical errors

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil an order that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, delivery, payment terms, warranties and/ or return policy.

Delivery

We deliver to the UK. Delivery does not include UK islands (Channel Islands, Isle of Man, Scottish Highlands and Islands) and BFPO addresses. We endeavour to deliver as quickly as possible whenever possible. Delivery normally takes 2 to 3 business days after dispatch from our warehouse.

All orders of £149.00 or higher qualify for free delivery irrespective of weight or type. Any order under £149.00 will be charged £4.99 for delivery. The charge includes VAT. The amount of the additional delivery charge is clearly displayed at checkout when applicable. All orders, both free and paid, are tracked to ensure you can properly prepare for your delivery. When your order is accepted and dispatched you will be notified by email. You will also be emailed the estimated delivery date and tracking details, so you can plan accordingly.

Delivery is to curb side or if you live in a house with a driveway, the beginning of the driveway. Some items are large and heavy, so we recommend you ensure there is sufficient space for the delivery ahead of time, and even have someone to help carry if you have ordered heavy equipment.

You must notify us of any circumstance that may prevent the successful delivery of your order including physical barriers such as password-protected gates, restricted access points, or other delivery impediments.

We reserve the right to charge up to £50.00 per delivery attempt. When the delivering carrier brings your order, you must count the items you receive and look for any damage to the packaging. The number of items you should receive is noted on the delivery note provided by the carrier. If the number of items you receive does not match the number of items on the delivery note, you must note the actual number of items you received on the delivery note by your signature. Damage to packaging must be noted on the delivery note next to your signature. 

We always try to deliver all items in an order together whenever possible. If this is not possible due to the size or number of items in your order, you will be notified. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times may be subject to delays resulting from public holidays, postal delays, carrier delays or force majeure, for which we will not be held responsible.

Once an order has been placed, you will need to put in a new order if you wish to add items. The new items will be dispatched as a separate order with its own dispatch notification. If an order has been placed and you wish to exchange an item for another item, you will need to return the original ordered item and place a new order.

Unless permitted by the delivery carrier, it is not possible to change delivery address once your order is on-route. Please ensure your delivery address is correctly entered at checkout. We do not accept responsibility for an incorrect delivery address or missed scheduled drop-off. In the event of an incorrect delivery address or missed scheduled drop-off, we reserve the right to charge a fee to redirect the order back to our warehouse. The fee may be deduced from any refund due to you. The discretionary fee does not affect your statutory rights under the Consumer Rights Act 2015.

Please note, unless otherwise agreed, you are responsible for disposing of all waste paper and packaging from your delivery.

Pre-Orders

Our website will launch with a time limited Pre-Order 15% (fifteen percent) discount off website prices including VAT. The Pre-Order will start on the 17th November 2025 and end on the 31st January 2026. For the duration of our Pre-order offer, all pre-orders will be delivered free of charge. Estimated dispatch of pre-orders is January 2026. Any guarantees or representations made as to Pre-order delivery times may be subject to delays resulting from supplier or transportation disruptions, supply chain issues or force majeure. We are not responsible in the event of delays, loss, or damage caused by circumstances beyond our reasonable control, including but not limited to supplier shortages, transport disruptions, customs clearance issues, or natural disasters.

To comply with your 14-day cooling-off period for online purchases, you have the right to a 14-day cooling-off period from the date you receive your pre-order, during which you may cancel your order for any reason and receive a full refund of the purchase price and standard delivery costs. To exercise your rights, contact our support team at support.uk@repfitness.com with your order details. 

Pre-order discounted prices may be subject to minor rounding adjustments, either up or down, but the exact price payable will always be clearly shown in the Subtotal payable at checkout. You understand and agree you are responsible for reviewing and confirming the Subtotal payable during the Pre-order discount offer before pressing the “Pay now” / buy button in our website checkout.   

Please even see our Delivery Policy for further information.

Product Information

While we will use all reasonable endeavours to ensure the information contained on our website is correct and reliable, no warranty - either express or implied - is given as to the accuracy or completeness of the information, and will not form part of the contract. Reasonable effort has been made to try and ensure the images and colours of products displayed on the website are as close as possible to the ones you will receive. Unfortunately, we cannot guarantee an exact colour match. Photographs of products will vary depending on your device, and the settings and resolution of the screen of the device.

Returns and Refunds

If you cancel an online order within the so-called 14-day cooling-off period from the date you receive the goods (Consumer Contracts Regulations 2013), we will refund you in full including any standard delivery cost you have paid. We are not required and do not refund premium delivery costs such as a white-glove installation delivery. To avoid any disappointment, please first always carefully check that the space you intend to install your ordered gym equipment is large enough and there are no safety concerns as some of our products are very heavy.

We offer a 185-Days Returns Policy. All items returned must be complete, unused, and in their original condition and packaging in order to receive a full refund. A refund will be paid back into the same account from which the original payment was received. We are unable to issue refunds to alternative accounts or payment methods for security and fraud prevention reasons. Refunds will be processed within the timeframe outlined in our Returns and Refunds Policy.

To make a return: First contact us at support.uk@repfitness.com with your order number and reason for returning. We will email you a Return Delivery Label. Please print out the Return Delivery Label and securely attach the return label to the package you are returning.

You are responsible for all arrangements and charges incurred when you return an item. We recommend you use a carrier with an insured and tracked service when making a return for your own protection and peace of mind. 

In accordance with your consumer rights, you are entitled to a repair, replacement, or refund for a faulty or incorrectly supplied item by us. If you received a faulty or incorrectly supplied item in your order, or if the order was damaged during delivery, please contact us immediately via email at support.uk@repfitness.com. A faulty or incorrectly supplied item will be replaced without a further delivery charge.

In the email, include your name, order number, description of the issue, and any photos or videos you can provide of the faulty or incorrectly supplied item. While uncommon, we always try to resolve any damaged or incorrect item issues as quickly as possible. In addition to providing you with a repair, replacement, or refund for a faulty or incorrect item, we may - at our own discretion - enquire if you wish to retain the faulty or incorrect item in addition to being provided with a replacement.  

All items are inspected when returned. Any item that is incomplete, used, damaged or not in its original packaging may be denied a full or partial refund. An example of an 'incomplete' return is an item returned without the hardware with which it was delivered.

There may be a discretionary 25% restocking fee for any item that is used and not in its original condition, not returned in its original packaging or returned incomplete. Any restocking fee that is deducted from your refund will be notified to you prior to us approving the return and making a refund. The discretionary fee will not more than 25% of the sales price of the item you purchased.

All clearance and sale items are sold on an ‘as-is’ basis and are not covered by any warranty. This does not affect your statutory rights under the Consumer Rights Act 2015, nor your so-called 14-day cooling-off period when you order online (Consumer Contracts Regulations 2013).

Warranties

If, for any reason, your product's performance is compromised due to defects in material or workmanship, we want the chance to make it right. We stand behind our high-quality products and will work diligently to ensure that every customer is satisfied with their purchase.

If your product does not perform as expected due to defects in materials or workmanship, we will work to resolve the issue and ensure your satisfaction. Our warranty covers manufacturing defects but does not affect your statutory rights under the Consumer Rights Act 2015, which entitles you to a repair, replacement, or refund for faulty goods.

Warranted products may be replaced or repaired at our discretion. Warranties do not cover normal wear and tear, or damage caused by misuse, improper storage (e.g. including but not limited to storing outside), maintenance, or misuse/ mishandling. Modifying or repairing a product outside of the intended purpose may void the warranty. We cannot guarantee compatibility with other companies’ products; using third-party items in combination with our products may affect warranty coverage.

We are not responsible for misuse of our products. Examples of misuse of a product include abusive dropping of bars (e.g. including but not limited to onto a box, bench, spotter arms, or rack pins), excessive dropping with insufficient or damaged bumpers, dropping iron plates heavily, or dropping onto hard surfaces such as concrete, and/or similar non-intended usage.

For further details of our warranties by product see our Warranty Policy.

User Content

The Terms and Conditions govern your use of the customer ratings, reviews and feedback services provided on our website, as well as any content, comments, images, or materials (“User Content”) you submit or share with us. By submitting User Content through our website, social media channels, or any other medium owned or operated by us, you permit us to publish the User Content along with your name, address and any other information included in the User Content. By submitting the User Content, you understand and agree that:

• You are the sole author and owner of the intellectual property rights thereto;
• All 'moral rights' that you may have in such content have been voluntarily waived by you;
• You grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide licence to use, reproduce, modify, adapt, publish, translate, distribute, and display the User Content in any media;
• All content that you post is accurate;
• You are at least 18 years of age or older;
• Use of the content you supply does not violate the Terms and Conditions and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

• That is known by you to be false, inaccurate or misleading;
• That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• That violates any law, statute, ordinance or regulation including, but not limited to, those governing malicious communications, online safety, consumer protection, unfair competition, anti-discrimination or false advertising;
• That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or entity;
• For which you were compensated or granted any consideration by any third party;
• That includes any information that references other websites, addresses, email addresses, contact information or phone numbers, or that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold us (and our officers, directors, agents, subsidiaries, parent company, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable solicitor' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant us, including our parent company and subsidiaries, a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium, product or technology throughout the world without compensation to you.

All content that you submit may be used by us at our sole discretion. We reserve the right to change, condense or delete any content on our website that we deem, at our sole discretion, to violate the content guidelines or any other provisions of the Terms and Conditions. We do not guarantee that you will have any recourse to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any content submission for any reason. You acknowledge that you, not we, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of us or our officers, directors, agents, subsidiaries, parent company, joint ventures, employees and third-party service providers.

By submitting your email address in connection with your ratings and reviews, you agree that we and our third-party service providers may use your email address to contact you about the status of your review and other administrative purposes. We display customer reviews collected from customers in different market to provide a broader representation of product feedback and experience.

Liability

Lifting heavy weights, high-intensity exercising other related physical activities is potentially hazardous. It is your own responsibility to learn and understand the proper techniques associated with safe participation in these activities and other similar activities, and you understand and agree to fully accept and assume all risks, damages, injury or death which may result from such activities.

It is your sole responsibility to ensure you are physically capable of participating in such activities and to learn and apply proper techniques for safe performance. We strongly recommend consulting a qualified medical professional before beginning any exercise, fitness, or weightlifting program, particularly if you have a pre-existing medical condition, injury, or any concerns about your health. By engaging in these activities, you acknowledge and agree that you voluntarily assume all associated risks and release us or our officers, directors, agents, subsidiaries, parent company, joint ventures, employees and third-party service providers from any liability for injuries, damages, or health issues that may arise from participation. By using our products, you voluntarily assume all risks and release us and or our officers, directors, agents, subsidiaries, parent company, joint ventures, employees and third-party service providers from liability to the fullest extent permitted under UK law.

Data Protection And Marketing

We collect and process your personal data in accordance with UK GDPR and the Data Protection Act 2018. You have the right to access, correct, or request deletion of your data. By opting into our marketing communications, you consent to receive emails or SMS messages, and you may withdraw your consent at any time by using the unsubscribe link provided in each communication. Full details are available in our Privacy Policy.

Copyright

The copyright in all content is owned by us. Except as is otherwise explicitly specified on our website, you are permitted to view, play, print and download documents, audio and video found on our website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content. Except as explicitly permitted under the law relating to copyright, you may not reuse any content without first obtaining our explicit consent. Such prohibition of use extends to the use of any content on any other website or networked computer environment. You may not remove any copyright, trademark or other proprietary notices from content found on our website.

Trademarks

All trademarked product names and trade names used on our website are trademarks or registered trademarks of REP Fitness UK Limited or our parent company, unless stated otherwise. You may not, without our prior express permission, use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including on any other website or network computer environment, in advertising or in publicity of any kind.

Indemnity

You agree to indemnify, defend and hold harmless us as well as our officers, directors, agents, subsidiaries, parent company, joint ventures, employees and third-party service providers from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of our website or your breach of the Terms and Conditions.

Competitions

We will from time to time we organise competitions including but not limited to product giveaways and refer a friend offers, which will be marketed on our website or other medium owned or operated by us. Each competition is organised by REP Fitness UK Limited, Indurent Park Gloucester, Unit 6, Stonehouse, GL10 3EZ, England.

The Terms and Conditions, together with any specific instructions set out in the competition notice and the below rules (“Competition Rules”) apply to a competition unless otherwise expressly stated. By entering a competition, you agree to be bound by the below Competition Rules. A written copy of the Competition Rules may also be requested by sending a stamped, addressed envelope to: Att: Customer Services - Competition, REP Fitness UK Limited, Indurent Park Gloucester, Unit 6, Stonehouse, GL10 3EZ, England.

Competition Rules

·  We reserve the right to cancel or amend a competition, competition notice or the Competition Rules herein at any time without prior notice. Any change will be posted either on our website or within the competition notice. In the event of any dispute arising from a competition, including but not limited to selection of the competition winner, our decision shall be final and no correspondence or appeal shall be considered.

·       The Competition Rules are governed by UK Competition laws and regulations.

·       A competition is open to UK residents only unless otherwise stated.

·       Competition entrants must be 18 years of age or over.

·       Competition entry must be made in the manner and by the closing date instructed in the competition notice. Failure to do so will disqualify an entrant.

·       Additional eligibility requirements or instructions may apply to a specific competition, for example, completion of a task or sharing a valid identification document.

·       Our employees, any staff from a company involved in a competition, suppliers to which a competition relates, or any advertising/media agency or web company connected with us or any such person, subsidiary, associated company, agent or member of their family or household, are not eligible to enter a competition.

·       We reserve the right to verify the eligibility of all entrants.

·       A competition prize is awarded at our sole discretion and no prize will be awarded as a result of improper actions by or on behalf of any entrant.

·       The prize winner will be chosen at random unless specified otherwise in the competition notice, from all qualifying entries within 28 days of the closing date specified in the competition notice.

·       The prize winner will be notified by email unless specified otherwise in the competition notice.

·       The prize winner will be notified in a timely manner. Typically the winner will be drawn within 2 weeks of the competition close date.

·       Prize notification undeliverability or failure to reply to a prize notification within the time required, may result in disqualification and selection of an alternative winner.

·       In the event that an entrant is disqualified from a competition, we at our sole discretion may decide whether an alternative winner should be selected. In this event, any alternative winner will be selected on the same criteria as the original winner and will be subject to the Competition Rules.

·       A competition winner's name and details may be published on our website or any other medium owned or operated by us.

·       In all matters related to a competition, our decision shall be final and no correspondence or appeal shall be considered.

·    You can also enter a competition by sending an email containing your name,  contact details and any necessary information requested in the competition notice to:  support.uk@repfitness.com. Please add the competition name in the subject field.

·   We cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering a competition or as a result of accepting any prize.

·   We are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant's or any other person's computer or telephone line related to or resulting from participation in a competition.

·       Data Collection: Any personal data relating to competition entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the prior consent of the individual. Click the link to read our full Privacy Policy.

Promotions Codes

From time to time, we may offer promotional codes also known as voucher codes via our website and selected third party websites and services. The promotional codes are for exclusive use on our website, entitling the user to a specified discount during a single online transaction. Only one promotional code can be applied during a single transaction. No cash or any other monetary alternative will be given for a promotional code. A promotional code cannot be exchanged for money.

Unless otherwise stated, a promotional code cannot be used over the phone. Unless otherwise stated, a promotional code can only be used once per customer as defined by their email address and/or delivery address and/or credit card address. Unless otherwise stated, a promotional code can be used across our entire product range. Unless otherwise stated, a promotional code cannot be redeemed in conjunction with any other promotion, offer or clearance item.

Certain items, including gift cards and delivery costs, may be excluded from a promotional code discount. A promotional code must be registered at the time of purchase to be valid and therefore redeemable. To register a promotional code enter the specified code at checkout. A promotional code cannot be retroactively applied to an order.

A promotional code must be used between its stated start and expiry date for it to be valid and therefore redeemable. If you are unsure what the start or expiry date is for a promotional code please contact us at support.uk@repfitness.com.

Please note that the return value of the item purchased using a promotional code or bought under a promotional offer shall be the applicable return value less the promotional code discount obtained. All promotional codes are subject to availability and while stocks last. We reserve the right to withdraw or discontinue  a promotional code at any time and without prior warning. Your statutory rights as a consumer are not affected.

Email & SMS Offers

Our email & SMS offers are valid for a limited period only. All communications will be sent from our official email or sms accounts. An offer communicated by either email or SMS cannot be used in conjunction with any other discount, offer or promotional code. To redeem an offer, simply add an item to your shopping basket and proceed to checkout, adding the promotional code before you complete the purchase. The discount value will be automatically deducted, distributed over the price of all eligible items in your basket, and calculated as a percentage value of the item(s) unless the promotional code is for a specific value amount e.g. £10.00 off. If for any reason you wish to return a discounted item, the value of the item minus the deducted discount will be refunded. A percentage discount is not transferable to another item in an order. We reserve the right to change the Terms and Conditions at any time without prior notice.

E-Gift Cards

An e-gift card, also known as e-gift voucher or e-gift card, can be purchased on our website. An e-gift card is valid for a limited period only. All e-gift cards purchased on our website are valid for 6 (six) months/ 183 (one-hundred and eighty-three) days from the date of purchase. The expiry date is clearly displayed at the time of purchase. Statutory consumer rights override any expiry restrictions. e-Gift cards cannot be redeemed for cash. Partial redemption is allowed, and remaining balances are tracked automatically through our Shopify platform.

The date of expiry for an e-gift card cannot be extended and/or appealed. An e-gift card can be redeemed for the full and/or partial value of the e-gift card. The partial remaining balance is updated in real time by our ecommerce platform Shopify, which retains the remaining balance under the same unique gift card code. You can view the remaining balance via your email confirmation or at checkout during a future purchase. This complies with UK consumer standards for stored-value cards.

The unique account associated with an e-gift card will only be cancelled once the full value of the voucher has been redeemed and/or the date the e-gift card expiry date has been reached. If the e-gift card is being purchased for a third party, you will be prompted to enter a message for the recipient of the e-gift. Entering a message is optional. You will also be prompted to enter an email address for the e-gift card recipient (‘gift receiver’) when buying the e-gift card. Entering an email address is required for the purpose of gifting an e-gift card. You accept full responsibility that the email address entered is correct. We cannot accept responsibility for an incorrect email address. You understand and accept that we cannot cancel an e-gift voucher emailed to an incorrect email address. You understand and accept that we cannot accept responsibility if an email service directs the e-gift card email to spam.

You can enter your own email address when prompted if the e-gift card is being purchased for your own usage. You can purchase multiple e-gift cards. An e-gift card purchase is shown as a line item in your basket at checkout, and details the gift receiver and message if applicable.

The gift receiver receives an email with the e-gift card, your name and message if shared. If multiple e-gift cards are purchased in the same order then all e-gift cards are sent to the gift receiver in a single email. The gift receiver must enter the e-gift card code at checkout in order to redeem the e-gift card. If the value of an order exceeds the value of an e-gift card, the difference must be paid by the gift receiver.

A gift receiver can be gifted more than one e-gift card. A gift receiver can use only a single e-gift card to pay for all or part of a single transaction. A gift receiver can redeem an e-gift card even if her/his email address is different from the email address to which the e-gift card was originally sent.

An e-gift card cannot be exchanged and/or refunded for cash. An e-gift card cannot be exchanged and/or refunded for cash if an order is cancelled and/or the item(s) in the order are returned. The balance of a partially redeemed e-gift card cannot be refunded for cash and/or transferred to another e-gift card. We reserve the right to change the Terms and Conditions at any time without prior notice.

Product Disclaimer

Please note that certain of our products are designed and intended for personal or home use only. Unless explicitly stated otherwise, our products should not be considered suitable or safe for use beyond their intended purpose. We make no guarantees regarding results, outcomes, or performance outside of normal, recommended use, and we do not accept liability for any damage, injury, or loss resulting from misuse or improper handling. You are responsible for ensuring that a product is  used in accordance with instructions, safety guidelines, and applicable laws. You should always first consult a qualified medical professional if they have any doubts about the suitability of a product for your individual health conditions. If you are uncertain about whether a product is appropriate for your individual health needs or medical conditions, it is your responsibility to obtain guidance from a qualified medical professional before using the product. We do not provide medical advice and cannot be held liable for any consequences arising from the use or misuse of a product.

Modern Slavery Act 2015

We have a zero-tolerance approach to modern slavery and are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in our supply chain. We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chain, consistent with our disclosure obligations under the Modern Slavery Act 2015.  We expect the same high standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes, we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.

We will be undertaking due diligence when considering taking on new suppliers and regularly reviewing our existing suppliers and this will include the following:

• Mapping our supply chain broadly to assess particular product or geographical risks of modern slavery and human trafficking;
• Evaluating the modern slavery and human trafficking risks of each new supplier;
• Reviewing on a regular basis all aspects of the supply chain;
• Conducting supplier audits or assessments where risks are identified.

Dispute Resolution ADR

If a dispute arises, we encourage you to contact our customer support team at support.uk@repfitness.com first. If we are unable to resolve your issue, we may recommend using the UK Alternative Dispute Resolution (ADR) platform to seek resolution. ADR provides a free and impartial way to resolve consumer disputes without going to court. Participation in ADR does not affect your statutory rights under UK law.

Governing Law

The Terms and Conditions are governed by and construed in accordance with the laws of England and Wales and are designed to comply with applicable UK consumer protection legislation. Any dispute arising in connection with the Terms and Conditions and/ or the goods and services supplied on our website shall be subject to the exclusive jurisdiction of the English Courts.

Last Updated / Version Control

The Terms and Conditions were last updated on [10 November 2025]. We reserve the right to amend the Terms and Conditions at any time. Material changes will be notified on our website, and it is your responsibility to review the Terms and Conditions before making a purchase. Continued use of our website constitutes acceptance of the Terms and Conditions.