RETURNS AND REFUNDS

Last updated: November 17, 2025

185-Days Returns Policy

REP Fitness stands behind the quality of our products and offers one of the most generous returns policies in the industry. If, for any reason, you find our product unsatisfactory, you may return the product within 185-days from date of delivery for a refund. 

Below you can read more details about how to make a return. You can read our terms and conditions here.

How to Make a Return

Making a return with REP is hassle free and easy:

1. First contact us at support.uk@repfitness.com with your order number and reason for returning.
2. We will email you a Return Delivery Label.
3. Please print out the Return Delivery Label, and securely attach the return label to the package you are returning.

Full Refund

All items returned complete, unused, and in their original condition and packaging will receive a full refund. All items are inspected when returned. A refund will be paid back into the same account from which the original payment was received. We are unable to issue refunds to alternative accounts or payment methods for security and fraud prevention reasons. The return value of an item purchased using a promotional code or bought under a promotional offer shall be the applicable return value less the promotional code discount.

Refund Eligibility

Any item that is incomplete, used, damaged or not in its original packaging may be denied a full or partial refund. An example of an 'incomplete' return is an item returned without the hardware with which it was delivered.

Delivery Charge

If you cancel an online order within the so-called 14-day cooling-off period from the date you receive the goods (Consumer Contracts Regulations 2013), we will refund in full any standard delivery cost you paid when ordering. We are not required and do not refund premium delivery costs such as a white-glove installation delivery. To avoid any disappointment, please first always carefully check that the space you intend to install your gym equipment is large enough and there are no safety concerns as some of our products are very heavy.

Restocking Fee

There may be a discretionary 25% restocking fee for any item that is used and not in its original condition, not returned in its original packaging or returned incomplete. An example of an 'incomplete' return is an item returned without the hardware with which it was originally delivered. 

Any restocking fee that is deducted from your refund will be notified to you prior to us approving the return and making a refund. The discretionary fee will not more than 15% of the sales price of the item you purchased.

Returns Charge

The customer is responsible for all arrangements and charges incurred when returning an item. We recommend you use a carrier with a tracked service when making a return to ensure peace of mind. 

Refund Processing

Once received by our warehouse, please allow 5-7 business days for your return to be processed and inspected. Once processed, we will initiate a refund to the original payment method and account used to purchase the returned item.  Allow 2-3 days for the refund to appear in your account. Please note, some banks and payment provider may take time processing your refund.

Clearance and Sale Items

All clearance and sale items are sold on an ‘as-is’ basis and are not covered by any warranty. This does not affect your statutory rights under the Consumer Rights Act 2015, nor your so-called 14-day cooling-off period when you order online (Consumer Contracts Regulations 2013).

Faulty or Incorrect Item

Exchanging Order Items

Unfortunately, once we begin to fulfil your order we cannot exchange an item in the order during fulfilment. Instead please cancel your order and place a new order.