Customer Service Support
Our customer support team is here to help! Friendly, knowledgeable, and responsive, we’re committed to making your REP Fitness experience seamless from order to delivery and beyond.
To get in touch, please use the ‘Contact Us’ form below. Fill out the form and we’ll respond promptly. We aim to reply as quickly as possible.
FAQs
GENERAL FAQS
IS REP NOW IN THE UK?
Yes! REP is now in the UK, bringing all our top gym gear and support closer to you.
WHAT IS THE REP PRE-ORDER OFFER?
Pre-order is our exclusive launch offer. You can save 15% on our selected products. Pre-orders will be delivered in January 2026 see our T&Cs.
WHY IS REP UK PRICING DIFFERENT FROM THE US?
We’re all about value, and we’re working hard to keep our prices as close to US pricing as possible. Local taxes (like VAT), import costs and currency rates make a difference, but we’re making sure you get the best deal we can offer!
WILL UK WEBSITE PRICES INCLUDE VAT?
Yes! We believe in keeping things as simple and transparent as possible, so all our UK website prices will include VAT. No surprises at checkout. See our pricing terms here.
HOW WILL WARRANTIES BE HANDLED?
We’re committed to having your back! Our UK warranties will align with UK consumer rights and REP’s global standards, supported by our local team. If you’ve bought through Fitness Superstore, no worries - we’re taking care of you!
WILL THERE BE CLICK & COLLECT DISCOUNT USING GLOUCESTER LOCATION?
Yes! Just like our California and Pennsylvania sites, we’ll be offering a click & collect discount for customers who pick-up their orders from our Gloucester location in 2026. Saving on delivery and scoring great gear? Win-win!
PRODUCT FAQS
CAN I GET A PERSONALISED HOME GYM DESIGN SERVICE?
Not at the moment but we are working on offering this service for the future! Once up and running, we plan to help you build the ultimate setup. Our design consultation service will help you create a space that’s tailored to your goals - whether you’re training for strength, aesthetics or endurance.
WHAT HAPPENS IF I BOUGHT A REP PRODUCT FROM FITNESS SUPERSTORE?
No worries! All existing warranties, service agreements, and post-purchase support for REP equipment purchased through Fitness Superstore will transfer seamlessly to REP Fitness UK. You’ll continue to receive the same great service from our new UK team. See our Warranty Policy.
HOW CAN I STAY UPDATED ON REP UK'S PROGRESS?
Join the community! Follow us on social media, subscribe to our newsletter, and be part of the REP journey. We’ll keep you posted with monthly updates, event announcements, and more!
IS REP UK HIRING?
Join the community! Follow us on social media, subscribe to our newsletter, and be part of the REP journey. We’ll keep you posted with monthly updates, event announcements, and more!
DO YOU PARTIAL DELIVER ORDERS?
We always try to deliver all products in one order whenever possible. If this is not possible due to the size or number of items in an order, you will be notified by email. See our Delivery Policy.
PAYMENT FAQS
ARE YOUR PAYMENT OPTIONS SECURE?
Yes, our website is hosted by Shopify which uses Level 1 PCI DSS compliant (the highest level of credit-card security standard) for its payments. This means our Shopify provided payments meet rigorous standards for handling card data.
ARE PAYMENTS 3DS COMPLIANT?
Yes, our payments support 3-D Secure (3DS) and are compliant with Payment Services Regulations 2017 / Revised Payment Services Directive (PSD2) for the UK.
DO YOU OFFER FINANCING?
We offer Klarna through Shopify Payments. Three Klarna payment options are available:
- Pay Later 30 - you pay in thirty days (known as a BNPL payment product)
- Pay in 3 - the amount payable is split into three instalments (known as a BNPL product)
- Pay Now - you pay the full sum in a single payment.
ARE ANY PAYMENT OPTIONS UNREGULATED CREDIT AGREEMENTS?
Yes, Klarna's Pay in 3 and Pay in 30 days payment options are unregulated credit agreements.
CAN USING KLARNA IMPACT MY CREDIT SCORE?
Borrowing more than you can afford or paying late when using Klarna may negatively impact your financial status, ability to obtain credit or incur late fees
DELIVERY FAQS
WHERE DO YOU DELIVERY?
Pre-order delivery is will be to the UK excluding all UK islands (Channel Islands, Isle of Man, Scottish Highlands and Islands) and BFPO. We however plan to expand and hope to cover more places in the near future. See our Delivery Policy. We normally offer delivery Monday to Saturday depending on carrier availability.
WHAT DO YOU CHARGE FOR DELIVERY?
Pre-orders are delivered free of charge. After launch, our free delivery threshold is only £149. Below £149, there is a minimal delivery charge of £4.99 per order.
WHAT CAN I EXPECT WITH DELIVERY?
For launch, we are only offering pre-orders. You can pre-order and save as much as 15%. Expect the pre-order to be dispatched in January, T&Cs apply. If you haven't received a dispatch notification by late January, please email support.uk@repfitness.com.
WHAT SHOULD I PLAN BEFORE MY DELIVERY?
A delivered full rack with plates can weigh over 500 kg, so check your flooring strength - especially for upstairs setups. Use rubber mats to protect your floor and reduce noise and plan your layout to spread weight evenly across your space. We reserve the right to charge up to £50 per failed delivery attempt so please carefully consider your availability before scheduling a drop-off.
WHAT NEEDS PLANNING AFTER DELIVERY?
A delivered full rack with plates can weigh over 500 kg, so check your flooring strength - especially for upstairs setups. Use rubber mats to protect your floor and reduce noise and plan your layout to spread weight evenly across your space.
HOW DO I CHECK MY ORDER STATUS / TRACKING?
You can visit the order confirmation page by clicking the link in your order confirmation email. For pre-orders, we will notify you by email in January 2026 when your order is ready for dispatching.
DO YOU PARTIAL DELIVER ORDERS?
We always try to deliver all products in one order whenever possible. If this is not possible due to the size or number of items in an order, you will be notified by email.
PRODUCT FAQS
DO YOU ACCEPT PRE-ORDERS?
Yes, for our launch we are accepting pre-orders and offering a 15% saving across a selected range.
HOW CAN I SPEAK TO SOMEONE FOR PRODUCT ADVICE BEFORE BUYING?
We’re here to help! You can reach out to our friendly customer service team via the website or email support.uk@repfitness.com
WILL THE FULL USA RANGE BE OFFERED IN THE UK?
Get ready, UK! We’re bringing some of our best-selling, game-changing products straight to you. We’ll kick off with a curated selection of fan favourites, and as we build momentum, we’ll keep adding more! Our mission: to match the US lineup as closely as possible over time. Stay tuned!
WILL REP'S NEWEST PRODUCTS ALSO BE AVAILABLE IN THE UK?
We’ve got big plans! New gear will be dropping throughout 2026. Keep your eyes peeled and follow our socials for sneak peeks and early announcements - you won’t want to miss out!
ARE SPECIFICATIONS FOR UK PRODUCTS DIFFERENT FROM THE US?
You’re getting the real deal - the same high-quality, innovative products that have made REP famous in the US. Plus, we’re working on KG versions of all our fan favourites like the Pepin's, Ares 2.0, Athena, Adonis, and Arcadia/Arcadia Max. Any slight variations will be clearly outlined but expect the same top-notch quality!
WHERE CAN I PHYSICALLY SEE REP PRODUCTS?
Our new HQ at Junction 12 of the M5 in Gloucester will be the hub of our UK operations, complete with a full showroom and gym. You’ll get hands-on with our equipment and see why REP is taking the UK by storm! We’re also working with local distributors to give you more ways to experience our gear.
PRODUCT WARRANTY FAQS
DO YOU OFFER A LIFETIME WARRANTY OF PRODUCTS?
Yes, we are very proud to offer a lifetime warranty on selected products. To see what products have a lifetime warranty please click here.
WHERE DO YOU MANUFACTURE YOUR PRODUCTS?
We manufacture globally. Our goal is to produce the highest quality products we can at a price that sets us apart as a value leader.
HOW DOES YOUR QUALITY COMPARE TO COMPETITORS?
The short answer: Very well. If, for any reason, your product's performance is compromised due to defects in material or workmanship, we want the chance to make it right. We stand behind our high-quality products and will work diligently to ensure that every customer is satisfied with their purchase.
WHAT DOES YOUR WARRANTY COVER?
Our warranty covers manufacturing defects. Your statutory rights under the Consumer Rights Act 2015 entitle you to a repair, replacement, or refund for faulty goods, which we happy to honour if ever required. See our Warranty Policy.
WHAT DOES YOUR WARRANTY NOT COVER?
Warranties do not cover normal wear and tear, or damage caused by misuse, improper storage (e.g. including but not limited to storing outside), maintenance, or misuse/ mishandling. Modifying or repairing a product outside of REP may void the warranty. REP cannot guarantee compatibility with other companies’ products; using third-party items in combination with REP products may affect warranty coverage.
WHAT IS MISUSE OF A PRODUCT?
Examples include abusive dropping of bars (e.g. including but not limited to onto a box, bench, spotter arms, or rack pins), excessive dropping with insufficient or damaged bumpers, dropping iron plates heavily, or dropping onto hard surfaces such as concrete, and/or similar non-intended usage.
If you did not find what you are looking for, then please reach out to us using the Contact link above, phone our friendly Customer Service Team at 0330 174 6806 or click the link below to access our comprehensive Knowledge Base! hosted on our US website. A new window will open and you will be taken to our US site. When you have finished, close the window and you will be back on the UK website.